Zero Risk Shopping means your money is never at risk.

• Wrong item? We send the right one.
• Damaged? We replace or refund.
• Lost? We use domestic package tracking, lost items are replaced or refunded.
• Disputes? PayPal buyer protection insures you are protected - even if you pay by credit card.

For all problems or inquiries, contact us at support@professor-oak.com

If I receive the wrong item, do I have to return it in order to receive the correct item?

No, simply contact us and we'll send the right item.

If an item is missing from my order, what do I do?

Contact us and we'll send you the missing item.

What do I do if the package doesn't arrive?

Contact us and we'll send you the tracking information. If a package has not arrived after two weeks of purchase in the US we will resend the items or refund the purchase price if they are out of stock. For international shipments we request that you wait four weeks.

What if the items arrive damaged, do I have to return them to get them replaced.

No. Contact us and we'll replace the item or refund the purchase price if the item is out of stock.

Is this site secure?

Yes, we use 128 bit (the strongest) encryption when transmitting your credit card data for those types of payments.
We do not store your credit card information on our servers, so it is not at risk from attack.
Paypal payments are made using PayPal's secure servers. Your PayPal account information is never transmitted to our site.

What cookies do you keep?

We store no cookies with your browser. We have temporary cookies on our servers that are disposed of after you leave our site.